Optimizing PubGizmo Speed - Revision history

PubGizmoSysop: /* Distance From Servers */

2026-10-14T14:32:29Z

Distance From Servers

← Older revision		Revision as of 10:32, 14 October 2026
Line 48:		Line 48:

	=== Distance From Servers ===		=== Distance From Servers ===
	This one is harder to fix: your distance from one of PubGizmo's two servers will be a factor in your access speed – it's the physics of network latency. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're visiting Frankfurt, it will take longer for data to travel between your location and the server.		This one is harder to fix: your distance from one of PubGizmo's two servers will be a factor in your access speed – it's the physics of network latency. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're visiting Frankfurt or Hong Kong and accessing PG, it will take longer for data to travel between your location and the server.

PubGizmoSysop at 01:18, 14 October 2026

2026-10-14T01:18:12Z

← Older revision		Revision as of 21:18, 13 October 2026
Line 47:		Line 47:
	FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).		FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).

	== ~~Are You Far Away?~~ ==		=== Distance From Servers ===
	~~Wait, are you away, connecting~~ from ~~somewhere other than~~ your ~~press~~'s ~~location? Your speed issue may be due to~~ network latency ~~caused by distance~~. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, ~~you are far away, and~~ it ~~takes~~ longer for data to travel between your location and the server.		This one is harder to fix: your distance from one of PubGizmo's two servers will be a factor in your access speed – it's the physics of network latency. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're visiting Frankfurt, it will take longer for data to travel between your location and the server.

PubGizmoSysop at 18:34, 12 October 2026

2026-10-12T18:34:34Z

← Older revision		Revision as of 14:34, 12 October 2026
Line 30:		Line 30:

	==== Software/Operating System ====		==== Software/Operating System ====
	Issues with your operating system (Windows or macOS) can slow down your computer. This kind of issue accrues over time as your computer receives updates and as you install and remove programs. Windows is especially prone to this, more so than macOS. The best bet ~~with either~~ is a complete wipe and reinstall of your ~~computer~~; it's not a trivial task, but it can yield significant improvements (some say it's like getting a new computer), not just in terms of speed, but also stability.		Issues with your operating system (Windows or macOS) can slow down your computer. This kind of issue accrues over time as your computer receives updates and as you install and remove programs. Windows is especially prone to this, more so than macOS. The best bet is a complete wipe and reinstall of your OS; it's not a trivial task, but it can yield significant improvements (some say it's like getting a new computer), not just in terms of speed, but also stability.

	You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.		You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.
Line 43:		Line 43:

	====== What Kind of Computer Should I Get? ======		====== What Kind of Computer Should I Get? ======
	While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are ~~newer~~ Macs faster ~~in terms of price/performance~~ than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality, and require less support – we do tech support too, and this is empirically true, whatever your cranky uncle ~~says~~. They may cost more, but they are more rugged and last longer than PCs.		While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are Macs faster than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality, and require less support – we do tech support too, and this is empirically true, whatever your cranky uncle tells you. They may cost more, but they are more rugged and last longer than PCs.

	FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).		FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).

PubGizmoSysop: /* Test Your Speed */

2026-10-12T18:31:25Z

Test Your Speed

← Older revision		Revision as of 14:31, 12 October 2026
Line 8:		Line 8:

	* green: great speed, things will be smooth and quick		* green: great speed, things will be smooth and quick
	* amber: okay speed~~, could be better~~		* amber: okay speed
	* red: poor speed, working will be suboptimal		* red: poor speed, working will be suboptimal

PubGizmoSysop: /* What Kind of Computer Should I Get? */

2026-10-12T18:30:39Z

What Kind of Computer Should I Get?

← Older revision		Revision as of 14:30, 12 October 2026
Line 4:		Line 4:

	== Test Your Speed ==		== Test Your Speed ==
			[[File:Screenshot 2026-10-12 at 11.28.25.png\|thumb\|150x150px\|Click to retest]]
	First, test! You can do this by visiting the Home screen and clicking the About PubGizmo tab. At the bottom of the screen you'll see '''Connection Speed''' and a coloured button.		First, test! You can do this by visiting the Home screen and clicking the About PubGizmo tab. At the bottom of the screen you'll see '''Connection Speed''' and a coloured button.

Line 42:		Line 43:

	====== What Kind of Computer Should I Get? ======		====== What Kind of Computer Should I Get? ======
	While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are newer Macs faster in terms of price/performance than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality, ~~as they~~ require less support. They may cost more, but they are more rugged and last longer than PCs.		While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are newer Macs faster in terms of price/performance than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality, and require less support – we do tech support too, and this is empirically true, whatever your cranky uncle says. They may cost more, but they are more rugged and last longer than PCs.

	FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).		FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).

	== Are You Far Away? ==		== Are You Far Away? ==
	Wait, are you away, connecting from somewhere other than your press's location? Your speed~~/freeze~~ issue may be due to network latency caused by distance. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, you are far away, and it takes longer for data to travel between your location and the server.		Wait, are you away, connecting from somewhere other than your press's location? Your speed issue may be due to network latency caused by distance. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, you are far away, and it takes longer for data to travel between your location and the server.

PubGizmoSysop at 18:24, 12 October 2026

2026-10-12T18:24:40Z

← Older revision		Revision as of 14:24, 12 October 2026
Line 1:		Line 1:
	~~Speed issues working in on PubGizmo can be frustrating, we want to help.~~



	~~and these can be broken down into three distinct areas:~~

	~~== Your Computer and Internet Connection Speeds ==~~
	To interact with PubGizmo, data must travel through the internet between your computer and our servers, and then your computer must process that data.		To interact with PubGizmo, data must travel through the internet between your computer and our servers, and then your computer must process that data.

	~~Both these factors have an enormous impact on the quality of your experience, and they are fully under your control and purview – only you can take steps to improve them.~~ Here are steps to ensure you've done everything you can to optimize your experience.		Here are steps to ensure you've done everything you can to optimize your experience.

	=== Test Your Speed ===		== Test Your Speed ==
	~~The first step to determine if your setup is responsible for poor performance is to~~ test ~~it.~~ You can do this by visiting the Home screen and clicking the About PubGizmo tab. At the bottom of the screen you'll see '''Connection Speed''' and a coloured ~~indicator~~.		First, test! You can do this by visiting the Home screen and clicking the About PubGizmo tab. At the bottom of the screen you'll see '''Connection Speed''' and a coloured button.

	* green: great speed, things will be smooth and quick		* green: great speed, things will be smooth and quick
	* amber: okay speed, could be better		* amber: okay speed, could be better
	* red: poor speed, working will be ~~less than optimal~~		* red: poor speed, working will be suboptimal

	Speed is tested when you login, but you can do an instant test by clicking the indicator. This allows you to change your circumstances and re-test to determine if that had an effect.		Speed is tested when you login, but you can do an instant test by clicking the indicator. This allows you to change your circumstances and re-test to determine if that had an effect.

	=== Causes and Potential Fixes ===		If you hover your mouse over the button, you'll see a value; this is a raw number that indicates latency.

			== Causes and Potential Fixes ==

	===== Poor Network Connection =====		=== Poor Network Connection ===
	If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connectioncan impede network traffic. And "ping" matters too; a high ping number (30+) indicates high latency.		If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connectioncan impede network traffic. And "ping" matters too; a high ping number (30+) indicates high latency.

	Things ~~to try to improve~~ internet speed:		Things that may internet speed:

	# '''Get closer to the WiFi:''' This one's pretty easy: if your WiFi unit sits in the basement and you're on the third floor, get closer! The further your WiFi signal has to travel, the more walls and floors it must penetrate, the more devices (phones, other computers, TVs, microwave ovens, etc., which introduce radio ~~wave~~ interference), between your computer and the WiFi, the slower your connection.		# '''Get closer to the WiFi:''' This one's pretty easy: if your WiFi unit sits in the basement and you're on the third floor, get closer! The further your WiFi signal has to travel, the more walls and floors it must penetrate, the more devices (phones, other computers, TVs, microwave ovens, etc., which introduce radio interference), between your computer and the WiFi, the slower your connection. Remember to test as you make changes to your environment by clicking the coloured test button; you may be able to find the sweet spot where speed is optimal.
	# '''Wire up:''' If you have the option of connecting directly to your network using an ethernet cable, ~~use that~~; cable is ~~always going to be~~ the fastest connection.		# '''Wire up:''' If you have the option of connecting directly to your network using an ethernet cable, do it; cable is the fastest connection.
	# '''Talk to your internet supplier:''' If your speed is ~~no where~~ near what you are paying for (e.g., you pay for 1GB speed and you are only getting 10% of that), there may be a problem with your internet. They can help troubleshoot.		# '''Talk to your internet supplier:''' If your speed is nowhere near what you are paying for (e.g., you pay for 1GB speed and you are only getting 10% of that), there may be a problem with your internet. They can help troubleshoot and ensure you're getting what you pay for.

	===== Slow Computer =====		=== Slow Computer ===
	Is your computer generally slow at other tasks? If yes, then ~~one~~ issue lies with your computer, either the hardware or your operating system. A number of factors can impede computer speed:		Is your computer generally slow at other tasks? If yes, then an issue lies with your computer, either the hardware or your operating system. A number of factors can impede computer speed:

	===== Software/Operating System =====		==== Software/Operating System ====
	Issues with your operating system (Windows or macOS) can slow down your computer. This kind of issue accrues over time as your computer receives updates and as you install and remove programs. Windows is especially prone to this ~~kind of issue~~, more so than macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements (some say it's like getting a new computer), not just in terms of speed, but also stability.		Issues with your operating system (Windows or macOS) can slow down your computer. This kind of issue accrues over time as your computer receives updates and as you install and remove programs. Windows is especially prone to this, more so than macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements (some say it's like getting a new computer), not just in terms of speed, but also stability.

	You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.		You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.

	===== ~~Hardware~~ =====		==== Computer ====
	~~If your problems survive a wipe/reinstall, it could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.~~

	~~And of course~~ an ~~old~~ computer ~~can be slow too~~.		===== Bad Hardware =====
			If your problems survive a wipe/reinstall, there could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.

	====== New Computer ======		===== New Computer =====
	We recognize that a new computer represents significant expense, but it can really help if your current hardware is old and slow.		We recognize that a new computer represents significant expense, but it can really help if your current hardware is old and slow.

	==== What Kind of Computer Should I Get? ====		====== What Kind of Computer Should I Get? ======
	While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are newer Macs faster in terms of price/performance than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality. They may cost more, but they are more rugged and last longer than PCs.		While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are newer Macs faster in terms of price/performance than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality, as they require less support. They may cost more, but they are more rugged and last longer than PCs.

	~~FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model MacBook Neo handles PubGizmo well (provided your internet speed is good too).~~

	~~== Complexities in the PubGizmo's Programming ==~~

	~~== The Internet ==~~		FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model [https://www.apple.com/ca/macbook-neo/ MacBook Neo] handles PubGizmo well (provided your internet speed is good too).

			== Are You Far Away? ==
	~~===== Computer Problem =====~~
	Do other programs also crash? If yes, then the problem lies with your computer, either the hardware or your operating system. Windows is more prone to this kind of issue that macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements, not just in terms of stability, but also computer performance. You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.

	~~If your problems survive a wipe/reinstall, it could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.~~

	~~===== FileMaker Pro Application Problem =====~~
	~~If only FileMaker crashes, uninstall it, and reinstall. This will ensure that your installation of FileMaker is not corrupt.~~

	~~=== Freezes ===~~

	~~==== All Records, Operations ====~~
	If you experience freezes (PubGizmo eventually responds), and it doesn't seem to matter what you're looking at (e.g., just a basic Contact record), something is impeding the exchange of information between your computer and the data on the server. This could be:

	~~===== Poor Network Connection =====~~
	If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connection (e.g., on WiFi, but weak signal – get closer to the WiFi router!) can impede network traffic. If you rectify these issues, things may improve.

	~~====~~== Are You Far Away? ~~====~~==
	Wait, are you away, connecting from somewhere other than your press's location? Your speed/freeze issue may be due to network latency caused by distance. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, you are far away, and it takes longer for data to travel between your location and the server.		Wait, are you away, connecting from somewhere other than your press's location? Your speed/freeze issue may be due to network latency caused by distance. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, you are far away, and it takes longer for data to travel between your location and the server.

	~~===== Slow Computer =====~~
	~~An old computer or a computer problem (corrupt OS, see above under "Computer Problem") can impede access to PubGizmo.~~

PubGizmoSysop: /* Poor Network Connection */

2026-10-12T18:10:44Z

Poor Network Connection

← Older revision		Revision as of 14:10, 12 October 2026
Line 22:		Line 22:

	===== Poor Network Connection =====		===== Poor Network Connection =====
	If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connectioncan impede network traffic.		If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connectioncan impede network traffic. And "ping" matters too; a high ping number (30+) indicates high latency.

	~~Here are things~~ to try to improve internet speed:		Things to try to improve internet speed:

	# '''Get closer to the WiFi:''' This one's pretty easy: if your WiFi unit sits in the basement and you're on the third floor, get closer! The further your WiFi signal has to travel, the more walls and floors it must penetrate, the more devices (phones, other computers, TVs, microwave ovens, etc.), between your computer and the WiFi, the slower your connection.		# '''Get closer to the WiFi:''' This one's pretty easy: if your WiFi unit sits in the basement and you're on the third floor, get closer! The further your WiFi signal has to travel, the more walls and floors it must penetrate, the more devices (phones, other computers, TVs, microwave ovens, etc., which introduce radio wave interference), between your computer and the WiFi, the slower your connection.
	# '''Wire up:''' If you have the option of connecting directly to your network using an ethernet cable, use that; cable is always going to be the fastest connection.		# '''Wire up:''' If you have the option of connecting directly to your network using an ethernet cable, use that; cable is always going to be the fastest connection.
	# '''Talk to your internet supplier:''' If your speed is no where near what you are paying for (e.g., you pay for 1GB speed and you are only getting 10% of that), there may be a problem with your internet. They can help troubleshoot.		# '''Talk to your internet supplier:''' If your speed is no where near what you are paying for (e.g., you pay for 1GB speed and you are only getting 10% of that), there may be a problem with your internet. They can help troubleshoot.

	===== Slow Computer =====		===== Slow Computer =====
	A slow computer ~~can harm~~ your ~~PubGizmo experience too~~.		Is your computer generally slow at other tasks? If yes, then one issue lies with your computer, either the hardware or your operating system. A number of factors can impede computer speed:

	Software/Operating System		===== Software/Operating System =====
			Issues with your operating system (Windows or macOS) can slow down your computer. This kind of issue accrues over time as your computer receives updates and as you install and remove programs. Windows is especially prone to this kind of issue, more so than macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements (some say it's like getting a new computer), not just in terms of speed, but also stability.

	Is your computer generally slow at other tasks? If yes, then the issue lies with your computer, either the hardware or your operating system. Windows is especially prone to this kind of issue, less so than macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements, not just in terms of stability, but also computer performance. You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.		You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.

			===== Hardware =====
	If your problems survive a wipe/reinstall, it could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.		If your problems survive a wipe/reinstall, it could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.

			And of course an old computer can be slow too.

			====== New Computer ======
			We recognize that a new computer represents significant expense, but it can really help if your current hardware is old and slow.

			==== What Kind of Computer Should I Get? ====
			While PubGizmo works fine on both PCs and Macs, it runs best on Macs. Not only are newer Macs faster in terms of price/performance than PCs, they are also much more reliable in terms of operating system integrity (see above) and hardware quality. They may cost more, but they are more rugged and last longer than PCs.

			FileMaker Pro, the software that runs PubGizmo, also performs better on Macs. We're not sure why. Even a base model MacBook Neo handles PubGizmo well (provided your internet speed is good too).

	== Complexities in the PubGizmo's Programming ==		== Complexities in the PubGizmo's Programming ==

PubGizmoSysop at 17:38, 12 October 2026

2026-10-12T17:38:48Z

@@ Line 17: / Line 17: @@
 * red: poor speed, working will be less than optimal
-Speed is tested when you login, but you can do an instant test by clicking the indicator. This allows you to change your circumstances (e.g., move closer to the WiFi router) and test to determine if that had an effect.
+Speed is tested when you login, but you can do an instant test by clicking the indicator. This allows you to change your circumstances and re-test to determine if that had an effect.
 == Complexities in the PubGizmo's Programming ==

PubGizmoSysop: Created page with "Speed issues working in on PubGizmo can be frustrating, we want to help. and these can be broken down into three distinct areas: == Your Computer and Internet Connection Speeds == To interact with PubGizmo, data must travel through the internet between your computer and our servers, and then your computer must process that data. Both these factors have an enormous impact on the quality of your experience, and they are fully under your control and purview – only yo..."

2026-10-12T17:26:21Z

Created page with "Speed issues working in on PubGizmo can be frustrating, we want to help. and these can be broken down into three distinct areas: == Your Computer and Internet Connection Speeds == To interact with PubGizmo, data must travel through the internet between your computer and our servers, and then your computer must process that data. Both these factors have an enormous impact on the quality of your experience, and they are fully under your control and purview – only yo..."

New page

Speed issues working in on PubGizmo can be frustrating, we want to help.

and these can be broken down into three distinct areas:

== Your Computer and Internet Connection Speeds ==
To interact with PubGizmo, data must travel through the internet between your computer and our servers, and then your computer must process that data.

Both these factors have an enormous impact on the quality of your experience, and they are fully under your control and purview – only you can take steps to improve them. Here are steps to ensure you've done everything you can to optimize your experience.

=== Test Your Speed ===
The first step to determine if your setup is responsible for poor performance is to test it. You can do this by visiting the Home screen and clicking the About PubGizmo tab. At the bottom of the screen you'll see '''Connection Speed''' and a coloured indicator.

* green: great speed, things will be smooth and quick
* amber: okay speed, could be better
* red: poor speed, working will be less than optimal

Speed is tested when you login, but you can do an instant test by clicking the indicator. This allows you to change your circumstances (e.g., move closer to the WiFi router) and test to determine if that had an effect.

== Complexities in the PubGizmo's Programming ==

== The Internet ==

===== Computer Problem =====
Do other programs also crash? If yes, then the problem lies with your computer, either the hardware or your operating system. Windows is more prone to this kind of issue that macOS. The best bet with either is a complete wipe and reinstall of your computer; it's not a trivial task, but it can yield significant improvements, not just in terms of stability, but also computer performance. You can find on various tech sites information on how to perform a wipe and reinstall. The most important step is to back up your data, since the "wipe" part involves deleting everything on your computer.

If your problems survive a wipe/reinstall, it could be an issue with your computer hardware, for example, bad memory, a failing hard disk, overheating. This is best diagnosed by a professional.

===== FileMaker Pro Application Problem =====
If only FileMaker crashes, uninstall it, and reinstall. This will ensure that your installation of FileMaker is not corrupt.

=== Freezes ===

==== All Records, Operations ====
If you experience freezes (PubGizmo eventually responds), and it doesn't seem to matter what you're looking at (e.g., just a basic Contact record), something is impeding the exchange of information between your computer and the data on the server. This could be:

===== Poor Network Connection =====
If your internet is slow, access to PubGizmo will be slow. You can check your speed by going to [https://speedtest.net/ speedtest.net] and running a test. Faster is better, but at a minimum your up and down speeds should exceed 10 Mbps. Either or both of your internet provider speed or your network connection (e.g., on WiFi, but weak signal – get closer to the WiFi router!) can impede network traffic. If you rectify these issues, things may improve.

====== Are You Far Away? ======
Wait, are you away, connecting from somewhere other than your press's location? Your speed/freeze issue may be due to network latency caused by distance. The physical server that hosts your solution is optimized for your press's physical location; we have two servers currently, and they are both in North America (Toronto and Vancouver), so if you're in Frankfurt, you are far away, and it takes longer for data to travel between your location and the server.

===== Slow Computer =====
An old computer or a computer problem (corrupt OS, see above under "Computer Problem") can impede access to PubGizmo.